Reference

Terms and Conditions That Govern Your 577b Account

These terms set out what you agree to when you open and use a 577b account — covering deposits via bKash, Nagad and Rocket, withdrawal requests, account conduct and what happens when either side needs to close the relationship.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsEligibility subject to local lawUpdated terms take effect on noticeContact support for any clarification
577b Terms and Conditions That Govern Your 577b Account
HOW WE HANDLE POLICY

Our Obligations to You Under These Terms

These terms are not one-sided. They set out what we expect from your account use, and they set out what you can expect from us — around payment processing, account security, data handling and how we respond when something goes wrong. We keep our obligations clear so there is no ambiguity about either side's position.

Transaction Records Every bKash, Nagad and Rocket transaction on your account is logged with a timestamp and reference number. You can request a full transaction record through in-app support at any time.
Account Security We apply verification checks when login behaviour changes — new device, new location, unusual session length. If a check is triggered, we may ask you to confirm identity before releasing wallet access.
Dispute Handling Disputes about wallet credits, withdrawal delays or account restrictions are reviewed against your transaction log. Submit a dispute via live chat with your account reference and the payment method used.
Account Closure Rights You may request account closure at any time by contacting support. Any pending balance processed through Nagad or Rocket is returned to your verified wallet before the account is closed.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about a transaction processed via bKash, Nagad or Rocket, our support team handles account and policy queries directly. Reach out through the channel that works for you — we aim to respond to terms-related queries with the same priority as account access issues.

Live Chat Raise a terms query or transaction dispute through live chat on the 577b platform. Available for account holders who are logged in and need a fast written response.
Email Support Send a detailed account or terms question to our support email. Include your account reference and the specific clause or transaction you are asking about so we can respond precisely.
In-App Help Open the help section inside your 577b account on mobile. From there you can submit a terms request, check the status of a withdrawal query or flag a payment dispute.

Common Questions About These Terms

The questions below come from real account holders who wanted clarity on how these terms apply to their day-to-day account use — from wallet transactions to account restrictions. If your question is not here, live chat is the fastest way to get a written answer.

Yes. These terms cover every transaction on your account regardless of payment method — bKash deposits, Nagad transfers and Rocket payments are all subject to the same rules and record-keeping obligations.

We post a notice on the platform before any update takes effect. You can review the changes and, if you disagree, request account closure before the new terms apply. Continued use counts as acceptance.

Yes. Submit a dispute through live chat with your account reference and the payment method involved. We review your transaction log and respond with our finding, usually in writing.

Access to 577b services depends on your local law and the eligible regions where the platform operates. Whether you are in Dhaka or elsewhere, your eligibility is determined by local legal requirements, not by your city.

You are responsible for keeping your login credentials private. If unauthorised access is suspected, notify support immediately so we can freeze activity and run a verification check on your account.

Contact support and request closure. Any remaining balance is processed back to your verified Nagad or Rocket wallet before the account is deactivated. We do not retain cleared balances after closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.